Here are practical suggestions to help the business owner build a team of engaged and happy (even inspired) employees. These management practices can put your employees in a productive mindset and also help you gain more loyal customers because efficient staff will attract and retain more customers. Listen to the podcast to get the details of the following highlights.
Show notes:
- Selecting and training support staff
- Hiring employees or independent contractors or both
- Setting goals and making action plans for employee development
- Providing training and retraining for all staff – the front desk staff and service staff
- Importance of continuing education – providing for employee training
- Appointing staff to coach and supervise new employees
- Regularly update everyone's knowledge of the office protocol, procedures, and processes
- Building strategies on employee development
- Setting expectations
- Building a work environment that promotes productivity
- Designing economic incentives for your employees
- How to inspire your staff to be committed to your company's success
- Beating challenges on how to motivate employees
- Motivating yourself so staff is also motivated
- Following the licensing requirements of the State so your employees know that 1) you are aware of state policy and requirements; 2) your employees know they are connected with a legitimate business; 3) your customers are assured of their safety inside your premises
- Setting up standard operating procedures to make your employees consistently efficient and, later on, may help them become more creative. Office rules and regulations or standard operating procedures will eliminate confusion, help maintain good practices and keep employees efficient
- After the training, provide a copy of office manual to staff and make them sign an acknowledgment form that they have read and understood the rules and procedures. This will make them observe and maintain good practices
- Building trust among your employees. Employee trust can ooze down to customers and be translated to customer loyalty
- Customer satisfaction resulting from great customer service from a well-trained staff can lead to great word-of-mouth advertising and referral business
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