Today we are talking about your right to refuse a client. Many entrepreneurs in private practice don't realize they have this right. Keep in mind that you can always refuse to work with a prospective client or discontinue work with an existing client, for several reasons. Let's take a deeper look.
What you'll hear in this episode:
- Important questions to ask yourself:
- Do I know when it's time to turn a client away?
- Do I know how to do this?
- Examples of situations in which you need to make a "judgment call":
- With a client who is consistently late or a no-show
- With a non-compliant client who doesn't do the self-care of homework that is required as part of their treatment
- When your own limitations and skill sets are being tested or pushed to the limit
- Tips to consider:
- Have policies in place and inform clients about them
- Have clear boundaries and remind clients, when needed
- Be professional, yet firm
- Always be courteous
Think about these issues, ask yourself these questions, and consider these tips. This is an important scenario that you need to prepare for ahead of time. Understanding your right to refuse a client is another piece to game-changing your business.
