Description

When it comes to employee experience, everything changed in 2020.

Primarily in-person work experiences became remote. Side conversations became Slack channels. Conference calls and staff meet-ups became Teams meetings. We have a decentralized workplace like we’ve never seen before.

It’s a unique point in human history, says Dion Hinchcliffe of Constellation Research. In the past, separate departments would have different approaches to employee experience. To IT, it was about technology. To HR, it was about people and culture. Everyone now is on the same page.

In this episode, Dion breaks down the state of employee experience and shares his insights on how to manage the 2021 workplace. Highlights include:

• How the evolution of customer experience shaped employee experience.
• Why failure to transform will lead to certain collapse.
• The importance of working out loud for greater productivity.
• Why remote first should be the default mode of business going forward.

There's no set answer but lots of opportunity, Dion says. Plus, co-hosts Siobhan Fagan and Mike Prokopeak wonder when they’ll get the new COVID vaccine. Spoiler alert: Not soon, but that’s just fine. Listen in to find out more.