There's been some recent
press
about Verizon and
their
FIOS
product installation. FIOS is a fiber optic network service that
delivers voice, video and data services. You may also see it referred to
as a Fiber to the Premises (FTTP) or Fiber to the Home (FTTH) service that
Verizon is selling and installing in select markets in 16 different
states.
Most who have the service installed are extremely happy with the bandwidth
and cost when compared to lower bandwidth DSL and Cable Modem services.
The product has become so popular that it is even being used as a selling
point by real estate agents when marketing homes.
A few are complaining though. It appears Verizon, when installing the FIOS
service, is cutting out the existing copper lines leaving the customer
with only one option – fiber and FIOS. There are a couple of good reasons
from a business perspective for Verizon to do this. The first is the
existing copper wiring is old and requires a significant amount of
maintenance – Verizon spends hundreds of millions of dollars a year just
maintaining the existing "copper plant? and it makes sense to remove it
when it is replaced. The second reason is the
Telecommunications
Act of 1996 which requires the telephone companies (like Verizon)
share their existing copper lines with competitors. There is no current
legal requirement for Verizon to share new fiber optic lines with anyone.
In fairness to Verizon, there is a three step notification process for
people who sign up for the FIOS service. According to the
International
Herald Tribune, customers are told by the Verizon sales person, it is
indicated in the sales contract and the customer is told by the technician
that the copper will be cut out. Currently, Verizon is publicly stating
they will replace removed copper if a FIOS customer wished to revert back
to copper service.
Also according to the International Herald Tribune, Verizon has filed more
than 100 notices with the
Federal
Communications Commission to retire portions of copper throughout its
network.
I can understand the customer concerns about lack of choice and some
technical issues like battery back-up and also Verizon's concerns about
having to maintain two separate networks.
