If IT leaders want to understand clinician frustrations, it’s not enough simply to make phone calls, says Dr. Anncy Thomas, who believes “standing with them and watching them go through the screens is where the breakthroughs happen.”
Source: Anncy Thomas, MD, CIO, Episcopal Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
