Mike Montague and Rob Fishman talk about how to succeed at retail sales. Rob Fishman is a long-time Sandler trainer and author of the new Sandler book, Retail Success in an Online World.
In this episode:
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Who is Fishman’s new book for?
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Attitudes to have and avoid in the retail space
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Where you might get stuck
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How a salesperson can make all the difference in the retail space
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Be wary of becoming an unpaid consultant
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How to kill a sale in 8 seconds
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Know your customer’s style
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Interrupting vs Inviting
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The Questioning Palette: What questions should we have ready for selling in a retail setting?
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What advice would Rob give his 20-year-old self?
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Rob’s favorite Sandler rule
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Rob’s best attitude, technique, and behavior to succeed in an online world
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Information on Rob’s book
Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world
Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.
Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell
Enroll yourself in our video self-study online courses at: https://shop.sandler.com/category/online-courses
