Description

How Customer Success and Community can partner to ignite education, adoption, satisfaction, upsells, renewals, retention, and advocacy.

• Brian Rights A Wrong:
  • Molli Aronce
• Community Industry News:
  • Higher Logic Acquired Vanilla
  • Mighty Networks raised $50M in a Series B
  • Nisha Baxi joined Gong as Head of Community
  • Sharath joined Product Hunt as Community Programs Manager
  • Mark Finnern joined Outschool as Head of Community 
  • Becky Scott joined JumpCloud as Sr. Mgr, Technical Community
  • Janice James joined AuditBoard as Head of Community
  • Monica Sibisteanu was promoted to Head of Content & Community at Monese
  • Iryna Charkashyna was promoted to Manager, Front End Development, Community Platforms at Palo Alto Networks
  • Ashley Dodge was promoted to Senior Director, Community at Copado
  • Chris Shernaman joined Netskope as Online Community Manager
• Customer Success
  • Alteryx Use Case Stories
• Sponsored by:
  • Higher Logic Acquires Vanilla: Better Together - Combining two, industry-leading platforms to bring human-focused engagement to more people than ever before.
  • C School delivers hands-on education, mentorship, and independent practice so that you can land a full-time job in community. They are now accepting rolling applications for Existing CMs and Job Seekers.