While loss prevention (LP) professionals are usually very focused on highly visible causes of loss such as shoplifting, organized retail crime and administrative error, they are advised to also consider ‘hidden losses’ that occur without being noticed or tracked. A shopper does not receive adequate customer service and leaves the store. Merchandise isn’t replenished on the shelves, driving customers to shop a competitor. Or, worst of all, lost sales from a customer for life due to a bad experience in the store. While not classified as shrink, these losses, triggered by poor customer service or lackluster operational processes, are just as detrimental to the retailer’s bottom line as theft.