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Overview
In this episode of Industry Relations, Rob and Greg unpack the lawsuit Compass filed against Zillow over its ZLAS (Zillow Listing Agreement Standard) policy. They debate the strength of Compass’s legal claims, the language cited in the complaint, and what the alleged behind-the-scenes meetings reveal about Zillow’s influence in the real estate industry. Rob argues that Zillow is exercising monopoly power—even if it’s not illegal—while Greg pushes back on whether that power is absolute or harmful.
Key Takeaways
Compass Lawsuit Against Zillow – Compass has sued Zillow over ZLAS, and Rob and Greg break down what the complaint says, especially around alleged comments from Zillow executives.
Redfin’s Role in the Lawsuit – The lawsuit describes a phone call between Redfin CEO Glenn Kelman and Compass’s Robert Reffkin, which raises questions about Redfin’s alignment or neutrality.
Allegations from the Zillow Meeting – The complaint claims Zillow executives said they would “not allow” Compass to have listings that aren’t on Zillow. Rob questions how MLSs will interpret that language.
Zillow’s Relationship to MLSs – Rob and Greg debate whether Zillow is stepping into a policy-making role that could create long-term tension with MLSs.
Monopoly vs. Illegal Monopoly – Rob insists Zillow is a monopoly in terms of influence, while Greg questions whether that matters if they haven’t broken any laws.
Private Listing Networks as Leverage – Rob suggests that large brokerages should consider creating private listing networks to provoke offers or concessions from Zillow.
MLS and NAR Dynamics – The conversation revisits the lack of MLS policy leadership from NAR and whether groups like CMLS can step up in its place.
Consumer Perception of Real Estate – Greg ends by cautioning that all this infighting could be harmful to public trust, as evidenced by critical reader comments in mainstream news outlets.
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