1. Connecting with yourself
2. Connecting with others
3. The psychology of asking
4. The psychology of answering
5. Listening (what is meant vs what is said)
6. Leading a conversation
7. Receiving Yes's
8. Setting the sale
9. Interrupting - when necessary
10. Letting go of the
A. Conversation
B. Person
C. Emotion
11. The energy-charisma
12. Handling objectives and u-turns (posture)
13. Connecting Purpose
A. Just to connect
B. To qualify
C. For a specific result
