Here is what you will learn about on this episode:
1) Passive aggressive people
2) Understanding predictability
3) Validating, justifying, explaining - Why you do what you do
4) Anxiety about the outcome
5) What do I say?
6) Letting go - Not intimidated
7) Asking questions to neutralize the situation
8) Maintain your composure
9) Stay present, be aware
10) Develop your reflexes
11) Leading the conversation by asking questions in a sequence
12) Handling objection
