1. Human beings are predictable
2. The 4 Personalities
3. Why people do what they do
4. Watching people
5. Listening to what people mean by what they say
6. Asking Questions
7. Persuasion
8. Eyes, Body Language, Crossed-legs, Arms
9. People who can't commit - How they sound
10. People who are articulate
11. Meeting people where they are
12. Asking for commitments
13. Being present, now and aware
