Performance reviews have become a place where we tend to unload on the barista all the issues we have been seeing over the past months. They tend to be frustrating because they include some surprising bits o feedback that are news to the barista and generally end up being disheartening in stead of encouraging and motivating.
Today we will be talking about the what we need to be doing before the performance review to really make it effective and and create the positive impact on performance it can have.
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172 : Why Tracking Performance is a Must!
Communicate, duplicate, repeat
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