Baristas are often the subject of much complaining from leadership. "They just don't get how hard it is" we hear them say. We talked about this last week in the Shift Break "Understanding and Bitterness". Baristas however, are also just as likely to construct the same type of unreasonable expectations of owners and leaders that they don't want put upon them.
Today we are going to be chatting about the barista's role in all this and continuing to emphasis the need for mutual empathy, boundaries, and communication.
Related episodes:
111 : Self Care 101: Taking care of yourself while taking care of others
125 : Confidence in Conflict w/ Kwame Christian : A framework for Compassionate Curiosity
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