In this conversation, we discuss the significance of customer experience in business, regardless of your operation al model. Having a clear vision, maintaining professionalism through your online presence, and the necessity of having a consistent message is key. Don't be afraid to niche yourself and your business, as well as creating recognition programs for both your clients and your staff.
Key Takeaways:
- Customer experience is crucial for business success
- A clear vision statement helps define customer experience
- Professionalism can be enhanced with a custom domain
- Consistency in messaging is key to customer recognition
- Niche marketing allows for specialization and expertise
- Recognizing personal milestones strengthens client relationships
- Authenticity in business interactions fosters trust
- Repetition of messaging increases customer engagement
- Building a professional connection goes beyond transactions
- Being unique and claiming your vision sets you apart
Kirsten Flory is the President & CEO of Foundations Commercial Real estate and host of The Small Business Mindset podcast.
www.kirstenflory.com
