At Temple University Health System, leaders Dwight McBee and Mark Meyers explore how to reverse burnout and foster joy on the job. They walk through practical strategies like engaging staff, empowering leaders, using feedback, and learning from unintended outcomes. The episode highlights a simple yet powerful focus—that involving your people might be one of the best paths toward making work more joyful.
Guests:
Dwight McBee, CPXP, MBA, BSN
Chief Experience Officer
Temple University Health System
Mark Meyers, DNP, MBA, RN, NEA-BC
Director of Performance Improvement and Healthcare Informatics
Temple University Health System
Resources:
Watch the Vizient Joy in the Workplace collaborative webcast for additional details.
For more information, email knowledgetransfer@vizientinc.com
Show Notes:
00:45 What is GROSS?
01:21 Interacting with staff to determine change.
02:34 Empowering leaders with context.
04:30 How to learn from ‘unintended consequences’.
05:48 Physician feedback example.
06:45 How does an organization track and measure GROSS?
07:55 Involving your staff is key.
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