Today’s conversation is with Irma Parone. Irma is the founder and CEO of The Parone Group, which is recognized in the top 10 organizational development services companies in 2022 by Manage HR. She's the author of the 4 time award winning book, WINX, the problem solving model to win exponentially with customers, employees, and your bottom line.
Irma is a high value service expert with over 3 decades of turning around customer and employee problems. Prior to forming The Parone Group, Irma was a senior vice president for a security firm overseeing 1200 employees and customers. Her team was the top performing, capturing the best in customer retention, reducing employee turnover.
Irma’s results are proven, practical, and engaging at all organizational levels.
In this episode we discussed
the catalyst for writing her book and narrowing down the focus to problem solving
the importance of creating experiences that lead to customer loyalty
the importance of engaging with younger generations and helping them succeed
Irma's personal fulfillment from her work and the desire to make a global impact
Connect with Irma at:
Website: https://paronegroup.com/
Speaking Website: https://www.irmaparone.com/
LinkedIn profile: https://www.linkedin.com/in/paronegroup/
Purchase her book WINX on Amazon https://www.amazon.com/WINX-Problem-Solving-Exponentially-Customers-Employees/dp/B0B4KG9BH5
Is Your Book Ready to be Turned into a Successful Online Course?
Find out by downloading my time-tested FREE “Book-to-Course Readiness Checklist.” Get it here today: Create Masterful Courses (https://createmasterfulcourses.com/)
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Email: Robin@LeadershipPurposePodcast.com
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This episode was produced by Lynda, Podcast Manager #YourPodcastHelp at https://www.ljscreativeservices.co.nz