In this episode of the LTB Podcast, we welcome on a previous guest, Cathy MacDonald from the Art of Communication.
We cover:
- Managing and setting yourself up for challenging conversations
- How to deal with a client crying
- What to do if you upset a client
- Why you should always have your hard conversations face-to-face and not through email or text
- How to deal with a disruptive client in a group class
- The power of "you", "I" and "we"
- How to handle misreporting/ lying with food diaries
