Description

In this episode …………..

• Getting the right tone in reminder emails
• the Importance of a digital handshake to start your session
• Managing participant expectations
• And, Jo and Mike comment on what struck them the most

Mark's guest blogpost - https://lightbulbmoment.info/2018/02/26/airlinesvc/

Lightbulbmoment.online

Lightbulbmoment.info

Lightbulbmoment.community

@MomentLightbulb

@LightbulbJo

@MikeLightbulb