EPISODE 185 of The Local Small Business Coach Podcast
How to Learn from Frustrated Customers
In today’s episode:
Upset Customers Are an Opportunity to Improve Your Business. We all hate upset customers. There is nothing fun about having to deal with them. The key to handling upset customers is to listen to what they are upset about and then deal with the issue. First, they need to be heard. Once you hear what is needed, deal with the issue immediately. But there is one more step that needs to happen. You need to learn from the situation and put in place the process to resolve for the future. It might be a broken process, an employee issue or even how you empower your team. The key is to peel it back and address to prevent in the future.
Thanks for Listening,
Tammy
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The Local Small Business Coach Podcast is for Local Small Business Owners who are tired of living job to job and want to get to $100,000 in take-home pay. Each episode we discuss how to increase your profits, boost your sales, improve your processes and develop stronger teams.
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local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams
