Today, we’re diving into one of the most vital elements in any business: Customer Experience
Great Customer Experience the difference between a thriving business and a closed-down shop. In this episode, I’m sharing personal stories—from the magic of Chris Brown’s concert at FNB Stadium to a nightmare moment with FastJet and a now-closed restaurant—that prove just how powerful (or damaging) customer experience can be.
You'll learn:
Intro: 00:00
What customer experience really means 01:01:00
Customer vision 09:36
Understand your customer 10:41
How to design a customer journey 11:37
Interactive exercises 25:01
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