Iveco Group Customer Specific Requirements for IATF 16949
Executive Summary
This briefing document outlines the key customer-specific requirements (CSR) established by Iveco Group, which supplement the IATF 16949:2016 quality system standard for its suppliers, referred to as "Organizations." Dated 24/11/2025 (Revision 01), these requirements mandate a comprehensive and proactive approach to quality, safety, and corporate responsibility that extends beyond standard compliance.
Key takeaways include:
• Expanded Supplier Accountability: Suppliers are responsible not only for product quality but also for demonstrating compliance with core sustainability pillars, including personnel safety, environmental protection, and regulatory adherence (e.g., REACH).
• Rigorous Management of Special Characteristics: The document places significant emphasis on identifying, documenting, and controlling "Key" product characteristics that impact safety, legal conformity, or customer satisfaction. Suppliers must maintain related qualification and process documentation for a minimum of 15 years.
• Proactive Quality Assurance and Performance Monitoring: Organizations must conduct regular, planned quality checks, including complete self-qualifications every two years and annual dimensional/material controls. Supplier top management is required to conduct monthly performance reviews analyzing customer satisfaction metrics, audit outcomes, and the costs of poor quality.
• Strict Communication and Escalation Protocols: The requirements mandate immediate and clear communication. Suppliers must inform Iveco Group of any production disruptions within six hours of a sudden interruption. They are also obligated to notify their own Certification Body within five working days if placed on "New Business Hold" (NBH) or a high-level "Controlled Shipment Level" (CSL).
• Cascading Requirements Through the Supply Chain: Suppliers are expected to enforce Iveco Group-like quality standards, particularly for the product approval process (PPAP), upon their own sub-suppliers, ensuring that quality standards are maintained throughout the entire value chain.
1. Document Overview and Scope
The "IVECO GROUP CUSTOMER SPECIFIC REQUIREMENTS FOR IATF 16949" is designed to complete and specify the IATF 16949:2016 Quality System Requirements for all suppliers (termed "Organizations"). It integrates with existing technical documentation such as Drawings, Norms, Procurement Specifications, and Requests for Quotation (RFQ). The contractual Statement of Requirements (SOR) should be consulted as the main reference for additional guidance.
1.1. Core Procedural Framework
The customer-specific requirements complement a set of fundamental procedures that govern the supply relationship between Iveco Group and its Organizations. These core procedures are detailed in the following table:
