Episode 22 of Banking Reinvented shares another live panel session from ENGAGE Amsterdam, focusing on how traditional banks can tackle rising competition from digital-native challengers.
Hosted by Tim Rutten, the panel features Matt Williamson (Endava), Dola Fashola (PwC), Fabiano Rocha Loures (Feedzai), and Peter-Jan Van De Venn (Hexaware). Their discussion covers everything from adopting cutting-edge technologies — like AI and cloud services — to building customer trust in an ever-evolving cybersecurity landscape.
Tune in to discover how banks can redefine their value proposition and thrive in today’s dynamic digital economy.
Curious to find out more about customer-centric banking?
Follow us on LinkedIn:
-> Backbase
-> Jouk Pleiter
-> Tim Rutten
-> Dola Fashola
Step into the future of finance -> Check out our content hub
(00:00) - Introduction of the panel discussion
(01:12) - Introduction of the panelists
(04:16) - The evolution of digital transformation in banking
(06:08) - From siloed to integrated platforms
(09:18) - Aligning business strategy with technology
(12:08) - The challenges of fraud and cybersecurity in a real-time payments landscape
(17:00) - Anticipating customer needs with better data strategies
(27:36) - Balancing customer experience with cybersecurity
(30:22) - What true customer obsession looks like in banking
(33:16) - The importance of a bank’s identity and customer-centric features
(40:16) - Key takeaways
(41:32) - Episode wrap-up
