Recorded live at Backbase ENGAGE Americas, Episode 58 of Banking Reinvented shares a panel discussion about the growth opportunity of commercial banking, featuring insights from some of North America’s top digital leaders.
In this episode, moderator Arun Ramamoorthy is joined by Christine Martin (EverBank), Jessika Wood (Fifth Third Bank), and Shannon Lambert-Habermehl (BOK Financial) for an in-depth discussion about the commercial banking space. Together, they chat about the best ways to respond to impactful trends, overcome critical challenges, and navigate the complexity of an increasingly competitive market.
Tune in to learn more about customizing offerings for various market segments, modernizing customer experiences at speed, and balancing in-house innovation with best-of-breed technologies.
–
Curious to find out more about customer-centric banking?
Follow us on LinkedIn:
-> Backbase
-> Jouk Pleiter
-> Tim Rutten
-> Jessika Wood
Step into the future of finance -> Check out our content hub
Timestamps
(00:00) – Welcome to the “Banking Reinvented” podcast
(00:48) – Introduction to topics and speakers
(04:59) – Trends in commercial banking
(08:16) – Segmentation in the commercial space
(12:23) – Collaborating and competing with fintechs
(14:45) – Improving the commercial onboarding experience
(19:51) – Creating seamless experiences for commercial customers
(21:50) – The best approaches to payment modernization
(25:26) – Innovation in instant payments
(30:56) – The opportunity of cross-border payments
(33:52) – Balancing in-house innovation and best-of-breed technologies
(40:40) – Final thoughts from the panelists
(43:43) – Episode wrap-up
