In this episode we discuss the lost Art of Listening.
Active listening is a skill that needs to be practiced.
We look into why the skill is quickly disappearing and why it is so important. We also discuss Introverted vs Extroverted listening skills, as well as Narcissistic listening.
Michelle gives insights into how listening at 40,000 feet needs to be accurate and the techniques Pilots use to ensure they understand each other in emergency situations.
We discuss the differences between listening to respond and listening to understand, as well as the impact of body language and eye contact whilst listening.
