On this episode Dale and Brian review a couple of calls where the Agent and ISA leave some room for improvement in controlling the call with how they ask questions, and one very strong 'S' (if you don't know about the DISC profile, check it out to help with how you relate to your co-workers, clients, and in your personal life) who doesn't want to answer the questions!
With some time left in the show Brian & Dale answered some of your questions LIVE! How to handle the call when they're "looking for a friend", what do to do when your friend has a crappy agent, and how to respond to someone when they say it isn't a good time.
What a whirlwind of great information! This episode has something for everyone and went LIVE in Lab Coat Agents Sept 22, 2021!
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