In Episode 165 of The Diary of a CEO, Rory Sutherland—a true maverick in marketing and a voice you can’t ignore—sits down with Steven Bartlett to pull back the curtain on what really drives brand loyalty. Ever wondered why Apple and Tesla seem to have a grip on us, making their products feel somehow more than just products? Rory, vice chairman of Ogilvy UK and author of Alchemy, unpacks it all. He doesn't just talk about products, though; he explores the kind of psychological “moonshots” that go deeper than any tech upgrade could ever achieve.
At one moment, he’s breaking down the strangely addictive Uber map we can’t seem to stop looking at, the next, he’s talking about the “Ikea effect” (you know, that weird pride you feel building your own wobbly bookshelf) or even the humble Quooker boiling water tap that makes you feel like you’ve unlocked a secret life hack. These aren't just gimmicks, he says; they’re brilliant tricks of perception that change how we interact with things—almost like magic, except it’s rooted in behavioral science.
What really hits home is Rory’s take on storytelling, countersignaling, and that almost elusive art of personal branding. He even argues that sometimes, less is more—like, think about it, Tesla barely advertises, but somehow, it’s one of the most talked-about brands on Earth. How? Because they’ve mastered creating an aura that draws us in without trying too hard. It’s fascinating and a little unsettling.
Want to know why you keep coming back to certain brands, or how perception shapes what we buy, even how we think? You’re in for a ride. Click here to check out the full episode on The Diary of a CEO YouTube channel—Rory Sutherland’s insights might just change how you see, well, everything.
