Slow or inconsistent chasing can quietly inflate DSO, distract your team with low-value admin and reduce your odds of recovery. In this Part 1 episode, we explain why timely escalation from in-house chasing to a third-party matters, what “third-party collections” actually covers (from pre-legal DCAs to legal action), and the early warning signs that your account needs a handoff: aged-debt cliff edges (30/60/90+ with broken promises or silence), sudden changes in payment behaviour, document “fatigue,” part-payments without a plan, and the moment your internal time starts costing more than an agency fee.
We also set the UK context - how acting reasonably helps if you later rely on the Late Payment of Commercial Debts (Interest) Act 1998, the Pre-Action Protocol for Debt Claims, or MCOL and note the extra care required for consumers and sole traders under FCA oversight.
Listen in to protect cash flow, stay compliant, and know exactly when to escalate.
#DebtRecovery #CreditControl #CashFlow #B2B #LatePayment #DSO #InHouseToAgency #ThirdPartyCollections #UKBusiness #TaurusCollections #DebtMatters
