You probably know Intercom… but did you know they recently incubated a new startup called Fin that has already surpassed the core business?
They’ve pulled off a massive transition to an AI-native product and design org so today we’re going behind-the-scenes with their VP of Design Emmet Connolly.
Some highlights:
- Why Emmett believes designers will own the frontend
- The opportunity for design systems in an AI-first world
- What Emmett looks for when hiring designers in the AI era
- Why liquid glass represents the wrong direction for design
- How Intercom’s AI product Fin overtook their core business
- Why the start of an S-curve is the best time to be a designer
- How AI is flipping the traditional product development process
- a lot more
