In Episode 95, filmed in Monterrey, Mexico, we sit down with Rodrigo, a builder who followed a small opportunity that turned into real momentum. What started as a simple eSIM experiment for family and friends quickly became a fast-scaling business serving 10,000+ customers, built on a rare balance of deep automation and high-touch customer support.
In this conversation, Rodrigo breaks down why customer service became their unfair advantage in a space dominated by bots and bad onboarding, and how refunds, trust, and word of mouth fueled growth. We unpack the tension between automation and white-glove experience, what actually makes digital ads convert, and what started to strain when growth accelerated faster than expected.
We also dive into founder mindset — making decisions without an “adult in the room,” balancing risk, working with co-founders, and raising pre-seed capital after proving real demand. This episode is for founders and operators who want to scale efficiently without losing trust, control, or clarity.
LEARN MORE Rodrigo de la Garza
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