🎙️ Podcast Teaser for Getting to Hell Yes! Featuring David Shaw
🚀 Episode Overview: In this episode, we sit down with David Shaw, President & COO of Lively, to explore how customer experience drives revenue, overcoming resistance to change in multifamily, and how to guide prospects from hesitation to a confident "Hell Yes!"
🔑 Key Takeaways
💡 Selling Isn’t About Pushing—It’s About Guiding David breaks down his Connect, Discover, Respond framework, showing how asking the right questions and listening to customers leads to higher conversions.
🏢 Resident Experience = Revenue Experience Operators often overlook retention, but David explains why focusing on resident experience reduces churn, stabilizes NOI, and boosts asset value.
🔄 Change Management is the Biggest Sales Obstacle Implementing new technology isn’t just about buying software—it’s about adoption. David shares how to ease the transition for property managers and site teams to ensure lasting success.
🔥 David’s Tip for Getting to Hell Yes with a Buyer
💡 “If you’re solving the symptom and not the root cause, you’re fighting a thousand battles instead of winning the war. The right solution removes friction, saves time, and delivers measurable ROI.”
🎧 Listen Now ✨ Don’t miss this powerful episode for multifamily leaders, sales professionals, and property managers looking to scale, retain more residents, and transform customer experience into real profit. 📱 Available on Apple, Spotify, or wherever you get your podcasts!
🎧 Listen Now: 🔗 Spotify 🔗 Apple Podcasts
📢 Hashtags #GettingToHellYes #PodcastLife #CustomerExperience #PropTech #SalesStrategy #MultifamilySuccess #LeadershipMatters #ResidentRetention #SalesGrowth #BusinessLeadership
