Description

Join us for an inspiring conversation with JD Burton, General Manager of Basecamp Powersports in Billings, Montana. From his unexpected transition out of the RV industry to finding his true calling in power sports, JD shares how connecting with farmers, ranchers, and outdoor enthusiasts reignited his passion for the industry.

In this episode, JD opens up about:

• His unique journey from RV sales to power sports management
• The behind-the-scenes work that keeps a dealership running smoothly
• Balancing genuine customer service with business processes
• Why "always be recruiting" became his key philosophy
• The evolution of power sports technology and customer expectations
• Memorable customer stories, from his-and-hers Indian motorcycles to extreme machine abuse

Whether you're in the industry or simply love the ride, JD's relentless positivity and genuine approach to customer relationships will inspire you to think differently about what it means to serve the power sports community.

Find more inspiration at herohub.com.