A back and forth between Maggie and Rich on what goes into a 5-star (or 1-star) experience. Maggie turns the question back to Rich and he shares his 1-star rant. They also share feedback from Instagram followers and their conclusion about business in general. Spoiler Alert: "Its not about us". Visit housecoffeepodcast.com to submit a question or feedback!
Special thanks to TJ McMaster for mixing and editing our episode!
