Vishal Bhalla is the VP and Chief Experience Officer at Parkland Hospital. He is a sought-after thought leader for his unique approach to patient, physician and team member experience, and an HR professional with a solid operations background.
Vishal and Chris get deep by sharing past life experiences that led them to question and identify their life purpose, recognizing the difference between work and fulfillment, and understanding the value of compassion for oneself and others to be a virtuous leader.
Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT Healthcare Innovation Initiative. He is certified in Diversity & Inclusion from Cornell and a Senior Professional in Human Resources (SPHR). Vishal is also a member of Press Ganey’s Patient Experience Regulatory Advisory Council, on the Advisory Board of HR Exchange Network and Editorial board of Beryl Institute’s “Patient Experience Journal,” and serves on the Dallas Fort Worth Hospital Council and the Patient Experience Board of The Beryl Institute.
