Description

Customer loyalty isn’t just about meeting expectations—it’s about exceeding them at every turn. In this special year-end episode of Live with Sondra, Sondra Shannon, CEO of Gatemaster Technology, shares how attractions can create unforgettable experiences that drive repeat business and turn guests into lifelong advocates.

In this session, Sondra dives into:

• The Power of Going Above & Beyond: Why meeting expectations isn’t enough in today’s experience-driven economy.
• Real-Life Examples of Customer Loyalty Done Right: A personal story that highlights how small gestures can create big loyalty.
• The Competitive Edge of Exceeding Expectations: How attraction businesses can set themselves apart and keep guests coming back.
• Leveraging Technology for Exceptional Guest Service: How guest-driven transactions, mobile ordering, and frictionless payments enhance convenience and improve satisfaction.
• Creating an Effortless Guest Journey: How a seamless, intuitive buying process leads to higher revenue and happier customers.

🎯 If you want your attraction to thrive in 2024, the key is not just offering great experiences—but making them effortless, exciting, and beyond what guests expect.

Connect with Sondra Shannon to learn more about Gatemaster’s role in enhancing customer loyalty through seamless experiences: https://www.linkedin.com/in/sondrashannon/

🎤 Want to be a guest on my show? Apply here: https://forms.office.com/r/Y4kGTcaWw4