Description

Welcome to this episode of "The Art of Hospitality" where we explore how exceptional service can elevate the attractions industry.

Join us for an insightful episode of "Live with Sondra" featuring Bob Pacanovsky, a hospitality expert and guest experience strategist, as we discuss the key elements that transform a good visit into an unforgettable experience.

In this session, Bob will dive into:

• Understanding the Guest Experience: Why viewing attractions from the guest’s perspective ensures every touchpoint creates a lasting impression.
• The Power of Personalization: How tailoring experiences to individual preferences makes guests feel valued and enhances satisfaction.
• Creating a Positive Work Environment: The impact of motivated and well-trained staff on delivering exceptional service.
• Innovation and Continuous Improvement: How embracing new technologies and guest engagement strategies keeps attractions competitive.
• Building Lasting Relationships: How exceeding expectations fosters guest loyalty and repeat visits.

Tune in for a valuable discussion on how the attractions industry can master the art of hospitality!

Connect with Bob Pacanovsky: https://www.linkedin.com/in/bob-pacanovsky-/

🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4