Welcome to this episode of "Refund Protect," where we dive into refund protection to ensure guest's trust and satisfaction. Join Sondra Shannon, CEO of Gatemaster Technology, and industry expert Morgan Abney as they share their insights and strategies for enhancing guest experiences. Whether you're a theme park operator, a museum curator, or running any attraction-based business, this episode is packed with valuable information you won't want to miss.
In this session, Morgan will discuss:
- Refund Protect Service: Offers peace of mind to guests and creates a new revenue stream for attractions.
- Evolving Customer Expectations: Post-pandemic, guests demand more flexibility in refunds and cancellations, and Refund Protect meets these needs.
- Customer-Friendly vs. Traditional Insurance: Provides greater flexibility and personalized service compared to standard insurance options.
- Simple, Automated Refund Process: Guests can easily request refunds through a pre-populated form, reducing customer service workload.
- No Cost to Parks: Refund Protect is free to implement, generating revenue while enhancing guest satisfaction.
Tune in for an exciting session with two industry experts!
Connect with Morgan Abney: https://www.linkedin.com/in/morgan-abney-b02271169/
Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4
