In this episode we are joined by the wonderful James Diel from Capacity who talked about where they are seeing changes in the CX landscape at Capacity before sharing a great shopping experience.
To connect with James head to LinkedIn: https://www.linkedin.com/in/james-diel-aa0b089/
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
