CX industry stalwart Rob Dwyer drops into the virtual My Favourite CX studio to share his experiences, hopes & dreams for customer experience. From a complete career change after the 2008 recession, to being a leading thought leader in the world of CX, Rob brings a great amount of insight to the podcast.
He then shares one of his favourite customer experiences & just how valued Lego make him feel as a customer.
To connect with Rob, find him on LinkedIn at https://www.linkedin.com/in/j-robert-dwyer/. Rob can also be found hosting the Next in Queue podcast on all major platforms.
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
