How does well directed & managed support data help to improve both customer & employee experience? We take a look at this with Maring Eberlein & talk about how foundational good information is to positive outcomes. Maring then chats student loans & how a proactive & empathetic approach have an exceptional customer experience.
To connect with Maring, head to LinkedIn - https://www.linkedin.com/in/maringeberlein/. For the Fundamentals of Support online course, navigate to - https://uxcontent.com/fundamentals-of-support-content/.
As mentioned at the end of the podcast, Chris is participating in a webinar with NiCE on knowledge on November 25th 2025, you can sign up here: https://events.teams.microsoft.com/event/bb419283-bcd4-4114-bd77-11e63614744f@7123dabd-0e87-4da9-9cb9-b7ec82011aad
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
