Summary
The conversation explores the evolution of e-commerce in the parking industry, from its beginnings in 2011 to its current state. The COVID-19 pandemic acted as a catalyst for the rise of e-commerce, as people sought contactless transactions and efficient parking solutions. The conversation emphasizes the importance of collaboration and open communication between property managers, operators, and e-commerce vendors to ensure the development of a successful and customer-centric product. The fees associated with e-commerce, both seen and unseen, are also discussed, highlighting the need for property owners to carefully evaluate the cost-benefit of using aggregators. The conversation concludes with a call for continued progress and improvement in the e-commerce space.
Keywords
e-commerce, parking industry, evolution, COVID-19, contactless transactions, collaboration, communication, fees, aggregators
Takeaways
The COVID-19 pandemic accelerated the adoption of e-commerce in the parking industry, as people sought contactless transactions and efficient parking solutions.
Collaboration and open communication between property managers, operators, and e-commerce vendors are crucial for the successful development of e-commerce solutions.
Property owners should carefully evaluate the cost-benefit of using aggregators and consider the fees associated with e-commerce.
The evolution of e-commerce in the parking industry is an ongoing process, and it is important to continue asking questions and seeking improvements.
The future of e-commerce in parking may involve real-time parking space availability and integration with vehicle technology.
Chapters
00:00Introduction to E-commerce in the Parking Industry
04:24The Impact of COVID-19 on E-commerce Adoption
10:39Customer Service in the E-commerce Reality
21:34Maximizing the Potential of E-commerce
