Summary
In this episode of the Our Parking Industry podcast, Clyde Wilson, Krista Olien, and Trina Tutor delve into the critical topic of safety and security in parking garages. They trace the evolution of these issues within the parking industry, highlighting both historical trends and current best practices. Emphasizing the dual importance of managing perceptions and enhancing actual safety, the discussion covers a range of key topics. These include optimal lighting practices, the influence of convenience on perceived safety, and the necessity for parking operators to offer additional services such as escorting customers to their cars. They also examine the role of technology in advancing safety and security measures in parking facilities.
Takeaways
Managing perception is crucial for improving the safety and security of parking garages.
Good lighting is essential for creating a safe environment in parking facilities.
Convenience, such as quick and efficient access to the garage, plays a role in a parker's perception of safety and security.
Parking operators should consider the specific needs and demographics of their clientele when implementing safety and security measures.
Technology, such as cameras and analytics, can greatly enhance safety and security in parking garages.
Providing additional services, such as walking customers to their cars, can differentiate parking operators and improve the perception of safety.
Chapters
00:00 Introduction: Managing Perception
03:45 The Blurred Line of Responsibility
06:19 Best Practices for Lighting
09:40 Entrance and Exit Lighting
12:26 Other Safety Features
21:48 The Role of Convenience
