Episode 2 – How To Be Prepared (Operators)
Summary
In this episode, the hosts discuss the operations aspect of the parking industry. They explore the challenges and responsibilities of parking managers and operators, emphasizing the importance of getting cars off the street and providing a clean and safe facility. The hosts also touch on the various hats that parking managers and operators have to wear, including managing physical space, customer service, and handling e-commerce and third-party reservations. They discuss the need for training and networking among parking professionals and the importance of presenting challenges and needs to owners. The episode concludes with a mention of the customer service aspect of being a parking manager.
Chapters
00:00 Introduction to Operations
01:33 A Great Day for Parking Managers and Operators
05:24 The Many Hats of Parking Managers and Operators
10:13 Training and Networking for Managers and Operators
13:55 The Common Thread for Parking Operators and Managers
17:09 Presenting Challenges and Needs to Owners
23:36 The How and Why of Selling
26:25 Customer Service for Parking Managers and Operators
