Episode 3 – 3rd Party Payments
Summary
This podcast episode discusses the topic of e-commerce in the parking industry. The conversation explores the lack of standards in e-commerce and the challenges it presents for operators and customers. The benefits and difficulties of e-commerce for customers are also discussed, along with the impact on property managers and owners. The importance of first-time parkers and customer service is emphasized, as well as the need for collaboration and feedback between operators and e-commerce providers. The episode concludes by highlighting the ongoing relevance of e-commerce in the parking industry and the intention to explore the topic further in future episodes.
Takeaways
The parking industry lacks standardized practices for e-commerce, leading to inconsistencies and challenges for operators and customers.
E-commerce transactions in parking refer to transactions that occur away from the control equipment, such as pay on foot stations.
First-time parkers require special attention and effective communication to ensure a smooth experience.
Collaboration and feedback between operators and e-commerce providers are crucial for improving the e-commerce experience in the parking industry.
Standardization and clear communication are key to addressing the unique challenges of each parking facility and improving overall customer service.
Chapters
00:00 Introduction to E-commerce in the Parking Industry
01:56 Lack of Standards in E-commerce
04:37 Benefits and Challenges of Lack of Standardization
06:16 Defining E-commerce Transactions
07:19 Customer Benefits and Difficulties with E-commerce
08:26 Impact of E-commerce on Property Managers and Owners
13:20 Importance of First-Time Parkers and Customer Service
15:58 Challenges of First-Time Parkers and Solutions
19:22 Unique Challenges for Each Facility
22:34 Importance of Feedback and Collaboration
28:53 Possibility of Winning as an E-commerce Provider
31:27 Standardization and Communication in E-commerce
32:58 Conclusion and Future Discussions on E-commerce
