Description

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free.

Topics Covered:

• The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners.

• A breakdown of the services available, including which ones are free and how they add value for your customers.

• An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call.

• The outreach process—how many times customers are contacted and what to expect.

• Key results from 2024, including program performance metrics such as attachment rates.

• Data security and compliance—what measures are in place to protect your customers’ information.

• What’s planned for 2025, including updates on PTPBucks and program enhancements.

Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as:

1. Accuracy: Ensuring accurate client information is provided at booking.

2. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections.

3. Value: Using the program as a talking point with realtors to add value to their clients.

4. Awareness: Making sure your entire team, including office staff, understands how the program works.

5. Visibility: Leveraging available marketing materials to leave with customers and realtors.

Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business.

Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn