Transforming Incident Reports into Storytelling Tools for Better Operations | Raise Up Podcast
In this episode, Athena and Charlie explore how stories—whether generated by leadership or employees—play a crucial role in shaping a company's culture. They discuss the importance of incident reports, not just as a compliance tool but as a narrative that helps in decision-making and improving processes. By recounting moments from their own quarterly leadership meetings, they illustrate how these reports serve as valuable data points for making informed decisions.
They further elaborate on the significance of communication and transparency, revealing how employees often have their own narratives that might differ from the official story. Athena and Charlie emphasize the need for educating employees and re-evaluating policies to make reporting easier and more intuitive, thus fostering a culture of openness and continuous improvement.
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