In any client or customer relationship, communication is crucial in order to sustain customer satisfaction and retention. This type of communication applies to any industry, both in the professional and non-professional setting.
Most people tend to be emotional in nature, and are conditioned to respond emotionally to a given situation, whether that emotion is positive or negative.
In today's episode, we dive into how to navigate communication barriers with a client who has experienced some inconvenience or setback that needs to be resolved. We also reveal a simple process that you can implement right now to concisely explain a problem to a client, and the steps that will be taken to correct it.
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