Description

In this episode of the Shipping Excellence Podcast, Andrew Duncan speaks with Malvika Jethmalani about the importance of building AI-friendly cultures within organizations. They discuss the critical role of trust in AI transformations, tactical approaches to fostering trust, and the impact of AI on employee experience. The conversation also covers how organizations can navigate AI transformations successfully, the significance of power skills in the age of AI, and the future of human connection in a technology-driven world.

Takeaways

• Culture is about how leaders manage the business.
• Trust is essential for successful transformations.
• Engagement is linked to trust and productivity.
• AI can enhance employee experience significantly.
• Organizations need to define the business problem before adopting AI.
• Power skills will be crucial in the future job market.
• Human connection is vital in a tech-driven world.
• AI can help HR focus on human aspects.
• Leaders must align their actions with their words.
• Building trust requires transparency and consistency.

Chapters

00:00 Building AI-Friendly Cultures
03:24 The Role of Trust in AI Transformations
06:18 Tactical Approaches to Building Trust
09:02 AI's Impact on Employee Experience
11:56 Real-World Applications of AI in HR
15:13 Navigating AI Adoption Challenges
18:00 Power Skills in the Age of AI
21:03 The Future of Work and AI
24:04 Human Connection in an AI World
36:20 New Chapter