Description

In this episode of Stop. Drop. & R.O.L.E., Jen Cáceres takes on the buzzword of the decade: employee engagement. What does it really mean, why does it matter, and—most importantly—how do you reclaim it? Drawing from her extensive experience designing engagement initiatives for organizations, Jen breaks down the myths, realities, and actionable strategies for managers and leaders alike.

Engagement belongs to the people leaders. Up to 70% of the variance in engagement depends on the manager, yet only 23% of employees worldwide report being actively engaged at work (Gallup). If you're ready to face the hard truths and embrace the growth opportunities, this episode is for you.

What You'll Learn:

• Why engagement starts and ends with the manager—and why rewards, recognition, and pizza parties aren’t enough.
• Stop: Stop relying on cookie-cutter definitions and focus on understanding your unique team’s needs.
• Drop: Drop the excuses and the belief that HR owns engagement—it’s your responsibility as the leader.
• Reflect: Ask yourself tough questions about your leadership style, how well you know your team, and where disengagement may stem from.
• Observe: Look for subtle signs of disengagement, burnout, or untapped potential. Notice who’s "in it", who’s pretending, and who’s not at all.
• Listen: Create trust by asking open-ended questions, listening without defensiveness, and acting on what you hear.
• Evolve: Lead with intention, adaptability, and humanity. As your team grows and changes, so must your leadership.

Engagement is ongoing and evolves as people do. Start small. Begin by simply asking, “What makes you feel valued?” Listen. Act. And watch engagement grow.

© 2025 Perpetual Capacity Coaching & Consulting, LLC. The Stop. Drop. & R.O.L.E.™ and The Great Outgrown™ frameworks are original, proprietary works created by Perpetual Capacity Coaching & Consulting, LLC. All concepts, names, processes, and stories shared in this episode are protected by copyright. Reuse, reproduction, or republishing of this content — in part or whole — requires prior written permission.

This episode contains early ideas and concepts that are being expanded and refined in The Great Outgrown™. All rights reserved.