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In this episode of The Balanced Mind, Kim Searle and co-host Richard Brewin from Progress dive deep into one of the most pressing challenges facing accountants today: getting clients to value their time, expertise, and boundaries.

From managing unresponsive clients to addressing those who ignore professional advice, Kim and Richard explore:

• 🚩 The red flags to spot when onboarding new clients
• 💬 How to lead difficult conversations with existing ones
• 📜 The power of setting expectations early with client charters and clear terms
• ⏳ Why it’s time to stop absorbing clients' poor time management and lack of accountability
• 🔄 How shifting your mindset and setting non-negotiables can transform your practice
• 📆 What MTD (Making Tax Digital) means for your client relationships going forward

Whether you're tired of chasing paperwork, dealing with last-minute tax return scrambles, or working with clients who just don’t listen – this episode is for you.

✅ It's time to raise the bar, reassert your value, and build the kind of relationships that actually work.

Listen now and start reclaiming your time, your boundaries, and your business.

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